Tracking down why the iOS mail app couldn’t retrieve my email over an LTE connection

We all love the odd debugging story, so I finally sat down and wrote up how I debugged a configuration issue that got in the way of the iOS mail app’s ability to retrieve email while I was on the go.

tl;dr – iOS Mail uses IPV6 to access you email server when the server supports IPV6 and doesn’t fall back to IPV4 if the IPV6 connection attempt fails. If if fails, you don’t get an error, but you don’t get any email either.

The long story of why I sporadically couldn’t access my email from the iOS 10 Mail app

Somewhere around the time of upgrading my iPhone 6 to iOS 10 or even iOS 10.2, I lost the ability to check my email using the built-in iOS Mail app over an LTE connection. I am not really able to nail down the exact point in time was because I used Spark for a little while on my phone. Spark is a very good email app and I like it a lot, but it turned out that I’m not that much of an email power user on the go. I didn’t really need Spark as Apple had added the main reason for my Spark usage to the built-in Mail app. In case you’re wondering, it’s the heuristics determining which folder you want to move an email to that allow both Spark and now Mail to suggest a usually correct destination folder when you want to move the message.

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